Shipping Processing Times
Our processing time is 1-2 working days (not including Saturday or Sunday) from when the order is placed. Our Royal Mail collection days are Monday, Wednesday, and Friday. Our cut off point is at 12noon on the collection days, so any orders placed after this time will then go into the next available collection day.
Local Pick Up
If you select local pick up at the checkout then you will need to collect your order from our unit in Hartland, North Devon. This option is free and you will not be charged for shipping. You will need to contact us via email to arrange a pick up time once your order is ready. Your order will need to be collected in the agreed time window. For example if your agreed collection time is 1.00pm, then it will be available to collect between 12.30pm and 1.30pm. Please note that if your order has not been collected by one hour after the agreed collection time, then we will need to rearrange your collection time.
General Delivery Options
All standard deliveries are through Royal Mail’s 2nd Class delivery service, which is 3 to 4 working days following dispatch (this does not include the processing time). This service does not offer tracking, so therefore we are not able to provide any tracking information. If you would your prefer to have tracking information for 2nd class then this option is available at the checkout. Once dispatched you will be provided with a tracking number.
We also offer an option for Royal Mail’s 1st Class delivery option which is 1-2 working days following dispatch (this does not include the processing time). This option does not provide a tracking number, however if you would like tracking information there is a 1st Class tracked option that can be selected at checkout.
Additionally we offer a courier delivery service which is guaranteed next day delivery after processing time. This service is fulfilled by any of the following couriers: DPD, DHL, Parcelforce, FedEx or DX24. Courier service is chosen by Bubble & Bathe, we cannot take requests for a preferred courier.
For the time being, we have suspended our international delivery. If you are looking to order from a location outside of the United Kingdom, please email us with your enquiry to see if this is possible.
Orders are shipped in a recyclable cardboard box that can be broken down and put into kerbside recycling. Inside the box, any paper used is also recyclable. Some orders are packed with packing peanuts which are made from corn starch which when placed in water, can be broken down and dissolved and then drained away. These are not to be consumed.
If your order has not arrived within 14 days of dispatch, please contact us. Anything before this time we are unable to open an investigation. If your delivery or packaging query has not been answered here, please email us at firstname.lastname@example.org